Whether you have questions about destinations, need help planning your trip, or want to provide feedback, our team is here to assist you.
From Australia:
International:
Hours: Monday-Friday, 9 AM - 6 PM AEST
Office Hours: Monday-Friday, 9 AM - 6 PM AEST
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Located in the heart of Sydney, we're easy to find and convenient to visit
We're a 5-minute walk from Circular Quay Station and easily accessible via Sydney's extensive bus and ferry network.
Limited paid parking is available nearby. We recommend parking at Circular Quay or The Rocks parking stations.
Take the Airport Link train to Circular Quay (approximately 15 minutes), then walk 5 minutes to our office.
Find quick answers to common questions about our services
For peak season travel (December-February), we recommend booking 6-9 months in advance, especially for popular destinations like Sydney and the Great Barrier Reef. For shoulder seasons, 3-6 months is usually sufficient, while off-peak travel may allow for bookings 1-3 months ahead.
Most visitors to Australia require a visa or an Electronic Travel Authority (ETA). Requirements vary by nationality, so we recommend checking with the Australian Department of Home Affairs or your nearest Australian embassy for specific requirements applicable to your situation.
Australia is a year-round destination, but the best time depends on where you're visiting. The southern states enjoy mild weather from September to May, while northern regions are best visited during the dry season (May to October). The shoulder seasons (March-May and September-November) often offer the best combination of good weather and fewer crowds.
To modify an existing booking, please contact our customer service team by email at [email protected] or by phone at +61 2 1234 5678. Please have your booking reference number handy. Changes are subject to availability and may incur amendment fees depending on the terms of your specific booking.
Yes! We specialize in creating personalized travel experiences tailored to your interests, timeframe, and budget. Contact our travel specialists to discuss your specific requirements, and we'll craft a custom Australian adventure just for you.
Cancellation policies vary depending on the specific tour, accommodation, and activities in your booking. Generally, cancellations made 30+ days prior to departure receive a higher refund percentage than those made closer to the travel date. Please refer to your booking confirmation for the specific terms that apply to your reservation.